Webinar: Operational camp management: An introduction to the Camp Management Standards

Banner for the webinar Operational camp management: An introduction to the Camp Management Standards

How would you run a camp for displaced persons? Who would you hire to manage a site following a hurricane? If a conflict suddenly broke out and only your agency had access to a neighborhood where displaced people were staying, what would you do? What core activities would your team be responsible for? Where would you look for this information? And what standards would guide your interventions?

National authorities have the responsibility to prevent displacement and protect IDPs and other populations affected within their own country. But in crisis situations, they often receive support from the international humanitarian community in the form of lifesaving assistance, including the management of temporary displacement sites.

On 23 September, PHAP and the Global CCCM Cluster organized a webinar on the critical work of Camp Managers and the draft Camp Management Standards. This included experienced Camp Managers who have been involved in the standards development process and was an opportunity for practitioners worldwide to provide their input on the draft standards. 

Ahead of the event, a pre-event survey was organized with more than 400 respondents providing their input on the scope and purpose of the standards, as well as comments on the content of the drafts. A summary of the results of this survey were presented in the webinar and will be published on this webpage.

About the Camp Management Standards

The CCCM Cluster has embarked upon a consultation process to harmonize benchmarks and set standards that measure the outcome of tasks directly carried out by camp management teams. Agreeing upon standards are expected to help to clarify the role and build understanding of Camp Management; serve as an advocacy tool at the onset of an emergency as well as throughout a response; assist with capacity building; and to guide and harmonize camp management practices and operational delivery standards in the various contexts.

The process began in 2017 to develop these Camp Management Standards (CM Standards). Following a series of on-site consultations with camp managers and affected populations, the CCCM cluster is now partnering with the International Association of Professionals in Humanitarian Assistance and Protection (PHAP) for online consultations for stakeholders globally to provide their input and help refine the standards.

Target audience and event access

The event is targeted to humanitarian logistics professionals, protection specialists, and generalist humanitarian practitioners with an interest in protection and/or logistics.

Recommended resources

We recommend everyone who is attending the webinar and/or completing the survey to first read the current draft of the Camp Management Standards:

For further guidance regarding Camp Management, please refer to the Camp Management Toolkit:

Consultation report

Download Summary Report
Download Full Report

Follow-up responses

While many of the questions from participants were answered during the event (listen to these in the event recording), there were more questions than there was time for, and the guest experts have answered follow-up questions in writing.

Read follow-up responses

Event recording (YouTube – faster loading time)

Event recording (audio podcast)

Event recording (Adobe Connect - higher quality)

Webinar transcript

Download Transcript


Gebrehiwot Ewnetu Gebrehiwot Ewnetu Global Emergency Specialist, Danish Refugee Council (DRC)
Sabit Juma Sabit Juma CCCM Field Associate, UNHCR
Jennifer Kvernmo Jennifer Kvernmo CCCM Capacity Building Coordinator, IOM
Kathryn Ziga Kathryn Ziga CCCM Cluster Coordinator Somalia 


Angharad Laing Angharad Laing Executive Director, PHAP